Holiday inn lax shuttle service12/23/2023 ![]() ![]() Breakfast was good though it finished at 10.30. ( not sure why the keys should stop working at 10!) I had confirmed the night before that as an IHG member we could get late checkout. Was told it was because we had to check out at 11. Next morning new keys provided but again these didn’t work. Beds were comfortable when we got to sleep. No food available bar chips and meat pizzas so had to request to be allowed in and out of our room again. The security guy had to come and let us in. We finally got to our room around 3.30 and neither key worked. Julie on the desk was lovely and did her best. The sight of three Hyatt shuttles and 2 Sheratons passing us did gall though…When we finally arrived the systems were down so we had to wait for the laborious process of checking in ‘off system’.
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